Charteryacht: Bavaria 46 Cruiser 3 cabin Porec-Funtana / Bj: 2007 |
| Bericht von |
Mr. A.K. / Kaluga / |
| Starthafen / Zielhafen |
Porec-Funtana / Porec-Funtana |
| Datum / Dauer |
08.09.2012 / 1 Woche/n |
| Checkinzeit |
sofort bei Ankunft direkt auf´s Boot |
| Checkin Qualität |
sehr gut und ausführlich |
| Schiff Qualität |
gut, unwesentliche Mängel |
| Checkout Qualität |
sehr genau und korrekt |
| Wurde das Schiff abgetaucht? |
nein |
| Ist der Vercharterer / Basis empfehlenswert? |
Verbesserungen nötig |
| Wie hat Ihnen das Revier gefallen? |
wunderschön |
Geben Sie diesem Vercharterer Sterne:
(6=sehr gut, 1=schlecht) |
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Lob oder Kritik
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We booked with Agency Charterpartner not the first time. When organizing the trip extremely dissatisfied with the work Manager in Moscow on the preparation of the Treaty. The error occurred in the date, which we had to change flights.In the end, we lost about 450 euros.For this reason we strongly think-whether the work next time with Èarterpartner.In the Marina, all organized by benevolent.Thanks to the Manager at the Marina! |
| Verbesserungsvorschläge |
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| Kommentar zum Kundenfeedback |
Comment of CHARTERPARTNER´S Moscow manager: about mess in dates - situation was
not really nice.
Clients made very early booking, at first they asked
the contract for the one dates, then asked to issue another contract
for another dates. Then they bought tickets for correct dates and
started to prepare to the trip. 5 month after they opened by mistake
the cancelled contract and decided that they had taken tickets for
wrong dates. Then called me and asked if it is possible to change the
date of sailing because they bought flight tickets for the wrong
dates.
I answered them by phone that usually it is difficult but I
will check tomorrow (off course ). Then they called me one more time,
before I checked anything and told that they found opportunity to
change tickets.
And will change them because it is by sure easier that
change charter dates. I agreed with them and the situation was
finished. Unfortunatly I didn't check the dates of booking - nobody
asked me to do it, they asked only to check possibility of change, and
they asked again to check nothing.
I really understand how client were dissapointed when they realized
that they messed dates not in the first time but only when changed
tickets, and had to change tickets back! But I don't think that I'm
the only person culpable in the incident - because I did all the
things I was asked for |
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