Charteryacht Sun Odyssey 39i 3 cabin Biograd-Marina Kornati / built: 2008 |
| Reported by |
Mr. M.T. / Moscow / |
| Startharbour / destination harbour |
Biograd-Marina Kornati / Biograd-Marina Kornati |
| date/ duration |
19.03.2011 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
good, nothing important to complain about |
| Checkout reference |
easy, maybe a little superficial |
| Did a diver check the hull below waterline? |
no |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
nice, but not overwhelming |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
  |
praise and criticism
|
|
| Recommendations for improvements |
They asked us to go into the sea and check sails and ropes - and come back in case of any problems. As a result, we found that main winch was broken at the 2nd day, and it was too late to come back. They have to check everything themselves, I suppose. |
| CHARTERPARTNER´s comment about client´s feedback |
From: Gomar ASC Charter
Sent: Monday, April 11, 2011 1:13 PM
To: yachtcharter@charterpartner.com
Subject: RE: customer feedback
Good day Hans,
Thank You for sending me feed back from this client.
I'm unplesently surprised with this clients remark :
=========================
"They asked us to go into the sea and check sails and ropes - and come back in case of any problems. As a result, we found that main winch was broken at the 2nd day, and it was too late to come back. They have to check everything themselves, I suppose "
=========================
and I'll inform my boss I'm really sorry about this and hope that we'll never get information from the client
about so stupid and unprofessional behaviour of any of our workers.
Best regards
Nadja
ASC Yachting
Gomar d.o.o.
|
|
Charteryacht Sun Odyssey 39i 3 cabin Biograd-Marina Kornati / built: 2008 |
| Reported by |
Mr D.S. / Palaiseau / |
| Startharbour / destination harbour |
Biograd-Marina Kornati / Biograd-Marina Kornati |
| date/ duration |
18.04.2009 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
perfectly clean and technically prepared |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
|
praise and criticism
|
The description of the boat is not correct, we missed:
- Plotter in the cockpit
- loudspeakers in the cockpit
- TV
- Flatscreen
Nothing important, but it should be corrected.
Typical problem, speedmeter was blocked, but we took notice of that after we
left the base, and cause of the weather, I didn't feel diving to unlock it.
otherwise no problem, the base and boat is well maintain
|
| Recommendations for improvements |
|
| CHARTERPARTNER´s comment about client´s feedback |
|
|
