Charteryacht Lagoon 400 Catamaran 4 double + 2 single cabins Athen / built: 2010 |
| Reported by |
Herr M.L. / Trumau / |
| Startharbour / destination harbour |
Athen / Athen |
| date/ duration |
27.08.2016 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
perfectly clean and technically prepared |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
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praise and criticism
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| Recommendations for improvements |
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| CHARTERPARTNERīs comment about clientīs feedback |
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Charteryacht Lagoon 400 Catamaran 4 double + 2 single cabins Athen / built: 2010 |
| Reported by |
Mr. A.G. / Manihino village / |
| Startharbour / destination harbour |
Athen / Athen |
| date/ duration |
24.09.2011 / 2 week/s |
| embarcation |
we waited a little |
| Checkin reference |
could be more accurate |
| Quality of the boat |
good, nothing important to complain about |
| Checkout reference |
too fussy |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
 |
praise and criticism
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Unfortunatly feedback form doesn't let describe boat condition
correctly. So I write it here:
1. It is new
2. Well cleaned
3. Bad prepared from technical point.
Comments to the 3rd point:
- Pump in one of the toilets didn't function (was fixed in 1 hour)
- Outboard had a hidden problem: worked 3-5 minutes after starting,
then stopped till complete cooling down.
- Starboard engine had hidden problem as well - suddently stopped
while maneuvring.
- Annoying small points - doors' and lockers' locks etc
I have some bids for the job of technical assistants:
- I wasn't informed that engine is stalling suddently - technician
knew it before, he told it at the check-out, and didn't informed
client. It could finish with desaster - it is impossible to steer the
boat with rudders while mooring.
So the engine stall on the reverse
while mooring gives a warranty of damaging other boats...
Fortunately we were qualified enough to avoid it.
- I wasn't informed that the Outboard doesn't function - so we had to
work with oaks a lot at the firs anchorage.
- We weren't informed (and it wasn't noticed at the check-list) about
few small damages of the hull, finally we had were uncomfortable discussion during check-out.
When we had a conflict about damaging of the hull, we could speak only
with the youngest manager, and managment didn't want to speak with us
(it was late enough - we started check-out at 18:00, and had discussion about damages at 20:00). We were surprised that management didn't want to take part in the review of client's claims.
Managment position from the phone call: checklist was signed - it means that you are responsible, there's nothing to discuss.
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| Recommendations for improvements |
Recomendations what to improve: it is necessary to inform client about
all the defects of the boat (boat damages, equipment troubles etc)
while check-in. And not leave it as a surpise for the client.
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| CHARTERPARTNERīs comment about clientīs feedback |
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Charteryacht Lagoon 400 Catamaran 4 double + 2 single cabins Athen / built: 2010 |
| Reported by |
Frau C.W. / Allershausen / |
| Startharbour / destination harbour |
Athen / Athen |
| date/ duration |
23.10.2010 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
good, nothing important to complain about |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
|
praise and criticism
|
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| Recommendations for improvements |
minor complaints, that were caused that the boat should be optimized from side of the wharf Lagoon, but as well caused by the fact, that it was the last charter of the year and several minor things added together, however: some where not necessary (broken buttons on the oven, not matching plates, cups, glasses ect).
Alltogether it was not limiting our fun, was acceptable and compensated by far from pretty ambitioned base-staff, both in Kos and Athens and their support and services! Thank you for that once again! |
| CHARTERPARTNERīs comment about clientīs feedback |
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