Yachtcharter Charterpartner Rating der Charterfirmen und Feedbacks der Kunden Elan 384 Impression 3 cabin Biograd-Marina Kornati

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Charteryacht Elan 384 Impression 3 cabin Biograd-Marina Kornati / built: 2005

 
Reported by Dhr. S.F. / Tilburg /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 14.07.2012 / 3 week/s
embarcation immediately at arrival
Checkin reference could be more accurate
Quality of the boat very bad, dirty, technically critical
Checkout reference accurate and correct
Did a diver check the hull below waterline? no
General recommendation some improvements suggested
How did you like the waters, you sailed in? nice, but not overwhelming
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback -------------------------------------------------- From: "Gomar ASC Charter" < > Sent: Monday, August 13, 2012 6:06 PM To: < charterpartner.com> Subject: RE: customer feedback > Good day Hans, > > I have contacted collegues in Burin, concerning client's complaint that the > boat was "very dirty" and in bad state, and they send me check in list > on wich is no remarks, and the guy that was doing check in with them said > that they haven't complained on anything. Usually we have no complaints > on clinless of the boats so I'm surprised that he marked this as > problem. > Why he hasn't told to the staff this during check in? > > Here attached please notice check in list.

Charteryacht Elan 350 Performance 2 cabin Biograd-Marina Kornati / built: 2011

Reported by Mr. V.Y. / Khimki /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 16.06.2012 / 1 week/s
embarcation we waited a little
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? no
General recommendation some improvements suggested
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements Pros: -region navigation-manageability and performance yachts (great!) -the staff is still trying to help (solved the problem with Bimini). Cons (Important!): 1. Čarterpartner not sent his crew list to base (why I spend time and it fills in on your website??) 2. Čarterpartner is not transmitted, we will have kids 3. as a result, the company has not produced a children's lifejackets. 4. I do not have any destkogo vest "we have less information to us no pass". My youngest child 7 years old but the girl went to vest the size of 50-70 kg. (I think it's the ugliness).6. what will I have children and I need jackets I've written as čarterpartneru (see note to crewlist and base for e-mail the result of zero.7. on a yacht in 35 degree heat with NO crew BIMINI!!! Anyway, even the frame. The Manager said "why are you taking a sports boat with children?". And another Pearl "Bimini to order!". Thank God the guys were able to unscrew the bimini with another yacht, which was idle this week. But why u must hurt the head of kapiatna Bimini, if I wrote that I go to with family and children? The way to manage minsjlom sportinoj yacht with a trvellerom next to the steering wheel, just easier to master than the cruiser. 8. u have a feature exploited Elan 350 boom (it without supporting FALA on masts), to me this time is also not explained. As a result had to buy rope, climb on a mast and to strengthen further the FAL-it turned out that the yacht of this design that was not necessary. Little thing-but it's also a certain indifference could indicate on this feature when passing yachts.
CHARTERPARTNERs comment about clients feedback 1. The crewlist was asked several times from the client, he did not complete. Then he completed and did send it late without Any NOTE about children /family.(but with birthdate year 2020...) 2. The crewliszt was sent to the base (reconfirmed: hey had it!) We are not able to reckon each single crewmewmbers age, so we canot findout if one is a child or very old and needs other support.(sorry) 3.) We suggest to bring own childrens vests, because mostly the ones from the charterebases are poor or not fitting. IF one asks it, we inform the charterbase. In this case, there was no note about that demand in the crewlist-how should we know? 4.) The Bimini was mentioned to us as a standardequipment of that boat. That is matter of the base, and they solved it - we cannot know the individual temporary equipments or demounted devices. We cannot follow the description of toppic 8 - all boats are in technical sailing condition or will be brought to it by the base. There is no need to climb on masts or whatever. The base can and must do that. Again: we as agent rely on the information from the charterbase and try to verify all as best as we can, but we cannot know each single temporary mismatch or individual demand of each single client, especially, if he/she does not deliver their emphasized demand to us.

Charteryacht Elan 434 Impression Biograd-Marina Kornati / built: 2007

 
Reported by Mr. V.S. / Moscow /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 17.09.2011 / 2 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2000

Reported by Herr C.S. / Neuss /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 10.09.2011 / 1 week/s
embarcation we waited a little
Checkin reference very good and detailed
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
the boat, an Elan 333 was a few days old but absolutely ok and clean. The relation price and service/boat was ok! The only complain would be, that we booked a boat with furling main, but were handed over a boat with battened sail and Lazy Jacks. That cause concern on side of my female crew, who was never before on a boat. But all worked well, and we had a beautifull week on the boat The sailing area is very nice and impressed us positive.
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2000

Reported by Mr. S.C. / Washburn /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 03.09.2011 / 1 week/s
embarcation we waited a little
Checkin reference very good and detailed
Quality of the boat very bad, dirty, technically critical
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation some improvements suggested
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
The boat rented was very poorly maintained. Over the one week trip, the engine broke and had to be repaired, the anchor winch broke, and the water tank was malfunctioning, and the cooking gas was dangerously leaking and had to be repaired. It also lacked promissed things like towels and snorkeling equipment. I would not wish to rent from this company again.
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback From: Gomar ASC Charter Sent: Wednesday, September 28, 2011 3:21 PM To: yachtcharter@charterpartner.com Subject: RE: customer feedback Good day Hans, Here is coment from the person in charge of ELAN 333 - POLARIS. Dear partners/guest, regarding poor rating and critics about yacht I will answer step by step : - "very bad, dirty" - women which clean yachts are doing that for last 10 years on this yacht. This is for first time, not only for this yacht, that somebody critics their job. I am sorry that client didn't immediately show what is dirty so I could send 2 women to clean again. - "engine broke and had to be repaired" - client called us in evening (2100) from some bay 20 Nm from Biograd. At 1000 in the morning 2 men were on yacht and solved problem. Reason was broken starter depot. They change complete starter and everything was OK. By the way, before season we install brand new starter (as we showed to skipper ), because old one was few years in function. By installing new starter we wanted to be absolutely sure on it. Misfortune that brand new collapsed and old starter works for years. We replied on customer call immediately and informed him continuously about coming time on yacht. As well as we discussed about his position and weather conditions, so we together conclude that team will come in morning. Otherwise, we send service team imediatelly, during night. - "the anchor winch broke" - true is that remote control of anchor winch stop working because it was wet. But every of our yachts has spare remote control ( in ladder below chart table). So, client use spare one and everything was OK. A lot of times crew left remote control in anchor storage near anchor winch (very wet condition). Sometimes they left it on rain during night. Sooner or later such electronic device will break. With leaving a spare remote winch control, we want to avoid anchoring problems. By the way, all anchor winches on our yachts were taken out last winter, general serviced ( new brushes, oil, gaskets, gears ... ) - "water tank was malfunctioning" - I can't answer of that because client didn't explain water tank malfunctioning. Guests before and after him had no objections on water system ( water pump, pipes, possible leaking .... ) - "cooking gas was dangerously leaking and had to be repaired" - when client claims gas problem ( on bottle, which is outside, in cockpit) we imediatelly changed regulator valve and pipe. Skipper was right, there was some small leaking of gas on connection of pipe and regulator valve. - "lacked promissed things like towels and snorkeling equipment" - we shall deliver him towels and snorkeling equipment with a pleasure if he asked. It is really not a problem. Misunderstanding. Sorry. Summary : I am very sorry that client had such opinion about yacht and our maintaining. Specialist ( Yanmar, Selden ) are also involving in it. We spent really great efforts and money to keep our yachts fit, no matter of age. We equipped yacht with double parts ( remote anchor winch control for example ) just for case, to prevent possible problems. We installed new parts no matter old are working well, just to be sure that everything will be OK. Complete new teak on seats in cockpit was installed this spring. For any customer request, we are on disposal and we shall try to make and keep them satisfy ( towels and snorkeling equipment are minimum what can we done ). Whole crew , who pay great care on yacht maintaining, is disappointed because of customer opinion. To have objective approach and view, I must say that guests week before and after him, had no claims. One of our crew, who is in charge for maintaining exactly this yacht, was like a skipper on same yacht from 20.-27.08.2011. (2 weeks before him ). Everything was OK. Once again, I am sorry for such client final feedback. We shall done even more that such critics never come again. Nenad Borcic dipl.ing.

Charteryacht Elan 434 Impression Biograd-Marina Kornati / built: 2007

 
Reported by Pan R.T. / Wroclaw /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 30.04.2011 / 1 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat perfectly clean and technically prepared
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Bavaria 32.2 Biograd-Marina Kornati / built: 2005

Reported by Mrs. A.K. / Zheleznogorsk /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 14.05.2011 / 1 week/s
embarcation immediately at arrival
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference easy, maybe a little superficial
Did a diver check the hull below waterline? no
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? nice, but not overwhelming
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Part of the equipment of the boat was old and out of repair. That's why breaks in operating happend sometimes. But in general the company seems to be really intended to clients. I will be glad to charter a boat here next time. But I will examine everything carefully during check-in :-)
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Sun Odyssey 39i 3 cabin Biograd-Marina Kornati / built: 2008

Reported by Mr. M.T. / Moscow /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 19.03.2011 / 1 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat good, nothing important to complain about
Checkout reference easy, maybe a little superficial
Did a diver check the hull below waterline? no
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? nice, but not overwhelming
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements They asked us to go into the sea and check sails and ropes - and come back in case of any problems. As a result, we found that main winch was broken at the 2nd day, and it was too late to come back. They have to check everything themselves, I suppose.
CHARTERPARTNERs comment about clients feedback From: Gomar ASC Charter Sent: Monday, April 11, 2011 1:13 PM To: yachtcharter@charterpartner.com Subject: RE: customer feedback Good day Hans, Thank You for sending me feed back from this client. I'm unplesently surprised with this clients remark : ========================= "They asked us to go into the sea and check sails and ropes - and come back in case of any problems. As a result, we found that main winch was broken at the 2nd day, and it was too late to come back. They have to check everything themselves, I suppose " ========================= and I'll inform my boss I'm really sorry about this and hope that we'll never get information from the client about so stupid and unprofessional behaviour of any of our workers. Best regards Nadja ASC Yachting Gomar d.o.o.

Charteryacht Elan 344 Impression Biograd-Marina Kornati / built: 2007

Reported by Mr G.C. / METZ /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 14.08.2010 / 1 week/s
embarcation immediately at arrival
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? nice, but not overwhelming
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Bavaria 37 Cruiser 3 cabin Biograd-Marina Kornati / built: 2006

 
Reported by Herr C.H. / Mnchen /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 29.05.2010 / 1 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat perfectly clean and technically prepared
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Complete procedure by YACHTANGO and charterbase at spot was perfect, the price as well! I am very delighted and will book my next trip at YACHTANGO/Charterpartner as well!
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 344 Impression Biograd-Marina Kornati / built: 2007

Reported by Herr F.R. / Wildhaus /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 03.10.2009 / 1 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat perfectly clean and technically prepared
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Sun Odyssey 39i 3 cabin Biograd-Marina Kornati / built: 2008

Reported by Mr D.S. / Palaiseau /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 18.04.2009 / 1 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat perfectly clean and technically prepared
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
The description of the boat is not correct, we missed: - Plotter in the cockpit - loudspeakers in the cockpit - TV - Flatscreen Nothing important, but it should be corrected. Typical problem, speedmeter was blocked, but we took notice of that after we left the base, and cause of the weather, I didn't feel diving to unlock it. otherwise no problem, the base and boat is well maintain
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Bavaria 32.2 Biograd-Marina Kornati / built: 2005

Reported by Mr V.L. / PARIS /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 02.08.2008 / 1 week/s
embarcation delayed (long after agreed time)
Checkin reference could be more accurate
Quality of the boat perfectly clean and technically prepared
Checkout reference easy, maybe a little superficial
Did a diver check the hull below waterline? yes
General recommendation some improvements suggested
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements It was promised to us, the boat would be ready at 12:30, but it was handed over after 17:30
CHARTERPARTNERs comment about clients feedback It is not possible to promise a handover earlier than the agreed time 17:00 as written in the contract, because nobody knows about technical needs to repair and other maintenance. Nobody "promised" the handover at 12:30, client just announced his arrival and expected the handover at that time. Sorry, but in that case the handover was not possible earlier caused by technical and organisational reasons.

Charteryacht Elan 31 2 Biograd-Marina Kornati / built: 2002

Reported by Mr. D.S. / Paris /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 07.06.2008 / 2 week/s
embarcation immediately at arrival
Checkin reference to superficial, several questions not answered
Quality of the boat very bad, dirty, technically critical
Checkout reference easy, maybe a little superficial
Did a diver check the hull below waterline? no
General recommendation very good organised and friendly base
How did you like the waters, you sailed in?
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements there was a hole in the main sail. The sailing cards were rather used. Except the motor was realy perfect. We had very bad weather indeed. The boat is now 5 years old and it's time to renew many things.
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2002

Reported by Herr G.S. / Ascherleben /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 17.05.2008 / 2 week/s
embarcation immediately at arrival
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2002

 
Reported by Herr H.L. / Reinstedt /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 17.05.2008 / 2 week/s
embarcation immediately at arrival
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 344 Impression Biograd-Marina Kornati / built: 2006

 
Reported by Herr M.G. / Erkrath /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 03.05.2008 / 1 week/s
embarcation we waited a little
Checkin reference could be more accurate
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? yes
General recommendation some improvements suggested
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements Checkin in german would be easier. Equipment on german level only after request. (there was no liferaft, no Barometer, sea charts were old, First Aid-kit was old). After complaints, these lacks were fitted.
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2002

Reported by Herr G.S. / Ascherleben /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 19.05.2007 / 2 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline?
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements nothing to be mentioned. All was ok and generous
CHARTERPARTNERs comment about clients feedback

Charteryacht Gib Sea 43 Biograd-Marina Kornati / built: 2001

Reported by Herr W.P. / Grbenzell /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 02.06.2007 / 1 week/s
embarcation immediately at arrival
Checkin reference to superficial, several questions not answered
Quality of the boat good, nothing important to complain about
Checkout reference
Did a diver check the hull below waterline? no
General recommendation some improvements suggested
How did you like the waters, you sailed in? nice, but not overwhelming
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

Charteryacht Elan 333 Biograd-Marina Kornati / built: 2002

 
Reported by Herr H.L. / Reinstedt /
Startharbour / destination harbour Biograd-Marina Kornati / Biograd-Marina Kornati
date/ duration 19.05.2007 / 2 week/s
embarcation immediately at arrival
Checkin reference very good and detailed
Quality of the boat good, nothing important to complain about
Checkout reference accurate and correct
Did a diver check the hull below waterline? no
General recommendation very good organised and friendly base
How did you like the waters, you sailed in? I would love to return again
This company shall be rated with "? Stars"
(6=very good, 1=very bad)
praise and criticism
Marina area was very well maintained and clean. The area between the pontoons was too narrow, which causes difficulties at windy situations. The personel prevented us from greater damages. We were very satisfied
Recommendations for improvements
CHARTERPARTNERs comment about clients feedback

 all references about this chartercompany and port

This chartercompany was 24 times rated and has an average of 4.9 stars of 6!
This base was rated already 20 times and the average reference is 4.8 stars of 6!
Note: all texts and references are subject to private responsibility of the author!

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