Charteryacht Bavaria 40 Cruiser 3 cabin Kos / built: 2008 |
| Reported by |
Herr C.V. / München / |
| Startharbour / destination harbour |
Kos / Kos |
| date/ duration |
21.05.2011 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
good, nothing important to complain about |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
no |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
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praise and criticism
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| Recommendations for improvements |
office in Kos was not open, we had to wait for staff to checkin and checkout
Suggestion: clear office hours, servicephone with someone picking it up to ask staff, which is otherwise somewhere in the port |
| CHARTERPARTNER´s comment about client´s feedback |
it is not possible to have someone "standby" waiting on the pontoon for every single boat. The staff must checkin /checkout many boats on busy days, so waiting times are usual, however, the staff tries to reduce waiting. Th staff can be reached by mobile phone or VHF at any time. |
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Charteryacht Bavaria 40 Cruiser 3 cabin Kos / built: 2008 |
| Reported by |
Pan J.O. / Gdansk Lostowice / |
| Startharbour / destination harbour |
Kos / Kos |
| date/ duration |
19.09.2009 / 2 week/s |
| embarcation |
we waited a little |
| Checkin reference |
could be more accurate |
| Quality of the boat |
very bad, dirty, technically critical |
| Checkout reference |
easy, maybe a little superficial |
| Did a diver check the hull below waterline? |
no |
| General recommendation |
some improvements suggested |
| How did you like the waters, you sailed in? |
nice, but not overwhelming |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
 |
praise and criticism
|
If we were not stubborn in our requirements up to expected standards,the NomicosYachts comapny would let us to sail on yacht with water full of oil. |
| Recommendations for improvements |
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| CHARTERPARTNER´s comment about client´s feedback |
In fact, the water tanks in this(and another) boat were filled with fuel from the previous charterparty!
This was not detected at return (who checks if water is in the tank?)and so this chartercrew had to suffer from this bad situation.
Unfortunately, all other boats were booked and so no replacement was possible. The tanks were washed with a special treatment, however, that was VERY inconvenient and the chartercompany apologized very much for that!
They refund a significant amount cash to the client and furthermore will grant a further substantial discount on a new charter.
Such a case can happen, the only chance was to make the best out of it. |
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Charteryacht Bavaria 40 Cruiser 3 cabin Kos / built: 2008 |
| Reported by |
Mr. R.G. / London / |
| Startharbour / destination harbour |
Kos / Kos |
| date/ duration |
12.07.2008 / 1 week/s |
| embarcation |
we waited a little |
| Checkin reference |
very good and detailed |
| Quality of the boat |
perfectly clean and technically prepared |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
some improvements suggested |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
|
praise and criticism
|
|
| Recommendations for improvements |
Suggest clear labeling of reserve fuel cans. |
| CHARTERPARTNER´s comment about client´s feedback |
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