Charteryacht Bavaria 41 3 cabins Ionio-Lefkas / built: 2003 |
| Reported by |
Sig. G.G. / Genova / |
| Startharbour / destination harbour |
Ionio-Lefkas / Ionio-Lefkas |
| date/ duration |
08.08.2009 / 2 week/s |
| embarcation |
delayed (long after agreed time) |
| Checkin reference |
to superficial, several questions not answered |
| Quality of the boat |
good, nothing important to complain about |
| Checkout reference |
too fussy |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
no |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
  |
praise and criticism
|
all ok, a very nice holiday with only one problem: at checkin we indicated a rottened/damaged glass in the bow section, but we did not write it to the form, as well as some other minor important problems (some rottened things and leaks) at the boat and inside the cabins.
At checkout, another person than the one which did checkin asked us to pay 220 EUR for this, but it was already rottend/damages before.
This was really anoying and I hope, you will not make the checkout from another person that made checkin by that reason!
As well the level of tankfilling could not be controlled, because it did not work. By that reason, we could not know, if the tank was full at the moment of departure!
We ask a reply from the lessor of that boat |
| Recommendations for improvements |
|
| CHARTERPARTNER´s comment about client´s feedback |
----- Original Message -----
From: "Harris-Nomicos"
To:
Sent: Monday, September 07, 2009 3:16 PM
Subject: RE: customer feedback
Hi Hans,
We would like to apologize for the inconvenience. We are doing our best to
fulfill a minimum of good service and I am personally visiting the bases to
be sure about this; however, there are some certain dates like the 08th of
August in Ionian, when too many people must be serviced in a very short
while.
Again our sincere apologies for what happened to the client.
Kind regards
Harris
========================
comment CHARTERPARTNER
Because it is not possible to find out, if a damage was already existing at departure, it is urgently recommended - no matter which chartercompany - to check the boat´s state and notificate ALL and even small damages at boarding. At return, it is impossible to find out, who caused the damage, I´m afraid and sorry! |
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Charteryacht Bavaria 41 3 cabins Lefkas / built: 2003 |
| Reported by |
Sig. I.F. / Savignano sul Rubicone (FC) / |
| Startharbour / destination harbour |
Lefkas / Lefkas |
| date/ duration |
12.07.2008 / 1 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
perfectly clean and technically prepared |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
yes |
| General recommendation |
very good organised and friendly base |
| How did you like the waters, you sailed in? |
I would love to return again |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
|
praise and criticism
|
|
| Recommendations for improvements |
|
| CHARTERPARTNER´s comment about client´s feedback |
|
|
Charteryacht Bavaria 41 3 cabins Athen / built: 2003 |
| Reported by |
Herr S.L. / Villach / |
| Startharbour / destination harbour |
Athen / Athen |
| date/ duration |
24.05.2003 / 2 week/s |
| embarcation |
immediately at arrival |
| Checkin reference |
very good and detailed |
| Quality of the boat |
very bad, dirty, technically critical |
| Checkout reference |
accurate and correct |
| Did a diver check the hull below waterline? |
no |
| General recommendation |
some improvements suggested |
| How did you like the waters, you sailed in? |
nice, but not overwhelming |
This company shall be rated with "? Stars"
(6=very good, 1=very bad) |
 |
praise and criticism
|
|
| Recommendations for improvements |
|
| CHARTERPARTNER´s comment about client´s feedback |
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